A clearer answer. A useful next step.

Check the match summary and both overall and per-game daily experience limits. The match may not qualify, or that game’s limit may have been reached.

Open your profile, then the wallet and the relevant currency history. Each entry shows the amount and resulting balance. Older entries can be loaded too.

Entering alone does not open your microphone. Speaking depends on a seat, permissions and microphone state. You may need to request a seat and receive approval.

A group is an invited text conversation among friends. A salon is a shared gathering with voice, messages, activities and microphone seats.

A new member sees messages within their membership period, not conversations from before joining. Ask the group to repeat any important earlier information.

Start with microphone and notification permissions, the audio route and your connection. Review the calls section in settings and note the time if the issue repeats.

Check inventory or appearance settings to make sure the item is equipped. Review its quantity and duration if it is temporary before buying another copy.

Settings provide separate options for music, game effects, social sounds and reduced motion. Change one at a time so you can understand its effect.

Include the screen, steps, time, app version and what actually happened. A diagnostic log can be shared from settings when needed, together with a short description.